Change &
Return

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of delivery. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

How to Return a product?

  • Login to our website

    Once logged inside your private area, please access the orders menu. Inside the orders list, please seek the order you want to make the return and click the button "Return items".

  • Select the product you want to return within the order

    Select return cause within the pull-down menu. Select the type of return: money refund or change for another size or color. If the return is a size change or color change, please select the model you want to make the change from the pull-down menu that appears on the screen when selecting the option.

  • Click the "Confirm Return" button

    You started the return process! Wait for the confirmation email; it will explain your following steps.

Change & Return Address


Send your product back to this address:

Michael Schoepfer

Zürichstrasse 8

8610 Uster

Switzerland