FAQ

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

  • How can I change something in my order?

    If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

  • How can I pay for my order?

    We accept PayPal, Visa and MasterCard.

  • Can I return an item?

    Yes, you can. Please visit our Returns & Warranty page for more information.

  • How long will my order take to be delivered?

    Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 1 to 7 business days.

  • Do I need an account and what are the benefits?

    It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

  • Do you ship internationally?

    Yes, we do. International customers will have their items shipped via GLS, TNT, UPS or DPD, which can take up to 1 to 7 business days depending on your location. For more information please open this page: Delivery Information

  • How long do I have to return my purchase?

    You have 14 days from the delivery date to get your items back to us. Please visit our Returns & Warranty page for more information.

  • If I need to return an item, does it need to be in its original condition and packaging?

    Items should be returned in their original product packaging with no signs of wear. Items that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.

  • If I don't like an item I ordered, can I get refund for this?

    Yes. If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 14 days of delivery date.